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Pros: "Nothing. I didn’t get to fly and service are check in area was a disaster."
Cons: "On the itinerary my last name was missing an o and they did allow for a name correction."

Cons: "Awesome"

Cons: "JFK..... horrible"

Cons: "Cabin temp was too cold"

Pros: "nothing"
Cons: "unwelcoming staff and unhelpful"

Pros: "the attention of the staff"
Cons: "La turbulencia"

Pros: "Timely, attentive, friendly."
Cons: "Too hot in Florida, maybe turn on the A/C next time lol"

Pros: "On time"
Cons: "Need improve about the food"

Pros: "The fast, efficient and courteous staff made me feel I was flying with well-trained attendants."

Pros: "Very nice and professional hostesses."
Cons: "Sound was not great in purchased headphones."

Cons: "Too short layover in HK and too long layover in JFK."

Pros: "The overall experience was good."
Cons: "Too many people bring too many carry on bags on the plane. By the time we (wife, son, and self) board the plane there are no spaces available for us overhead. Our entire row was taken by other people. JetBlue needs to figure out a better solution to eliminate this nonsense. People bring too much and too large of bags."

Pros: "Not much turbulence and I was surprised we made it in under 4 hours and was able to make the Metrolink Train’s last commute for the day."

Pros: "Everyone was really nice ..."

Cons: "Another plane mechanical issue causing another delay of over 2 hours."

Pros: "Nothing only wifi was there ...rest everything pathetic"
Cons: "Our whole baggage cane out broken"

Cons: "Lack of customer service experience"

Pros: "The snack options were great."
Cons: "The headphone jack was broken at my seat. They just need to check them regularly."

Pros: "Steward service was awful. Took a trip from JFK to Austin, 3 hours, and never was served one beverage. I asked 3 times and they always forgot."
Cons: "Nothing"

Pros: "The staff"
Cons: "Never leave on time. Always sitting on plane forever"

Pros: "Nice and lovely crow"
Cons: "N/A"

Pros: "On time"
Cons: "Pricey coming back"

Cons: "The waiting for a seat assignment on a confirmed flighg!"

Pros: "Everything"
Cons: "Nothing to eat"

Pros: "The easy breezy"
Cons: "Nothing not to like"

Pros: "The usual JetBlue friendly, comfortable, and on time experience. Best of the bunch for economy to St Martin."
Cons: "Best of the bunch, but that’s not saying much for economical air travel in the US in 2018."

Cons: "late departure"

Pros: "Exceptional, as retired military, the representative made a special notification for retired military to board. Would like to thank them for the recognition."

Pros: "Todo bien y muy rápido"

Cons: "Delay"

Pros: "The attendants were very friendly and accomodating. I have been travelling jetblue for seventeen years when flights to Buffalo was $49. I love jetblue."

Pros: "Was my 1st x w/JetBlue.... all was good, but u guys EVEN sell the head phones ??? OMG....FREE w/my airline UNITED..."
Cons: "The sale L the minor thiings....pillows, blankets, headphones ???? WOW..... SAD......"

Cons: "Unable to turn off the movie screening"

Pros: "Same"
Cons: "Same"

Pros: "great"

Pros: "all around great"
Cons: "no problems"

Pros: "I liked that I was somewhat accommodated."
Cons: "I didn't like that I had to pay for a seat that I did not want because there was a mix up"

Pros: "Free food."
Cons: "Wrong sandwich. Soggy sandwich. Sound was scratchy. Movies need closed caption option."

Pros: "Good"
Cons: "N/a"

Pros: "Not much. No room"
Cons: "C above"

Pros: "Satisfied"
Cons: "Seating"

Pros: "Sorry but there was nothing to complain about. No bitchin here."

Pros: "Communication, space"

Cons: "Boarding process needs more work. Boarding announcements need to be loud and clear."

Cons: "no ticket at airport i did not fly."

Pros: "Always pleased with JetBlue"

Pros: "Absolute BS"

Cons: "Delay 2 hrs"

Cons: "There is always some kind of delay with this company. The very worse."

Cons: "With so many empty seats on the front. They decided to crunch everyone in the back without the minimal distance requested for social distancing. Very disappointed. Social distance is not practiced at AA as in Delta. Very sad. Will remember that next time I book a flight."

Pros: "Me rompieron el equipaje"

Pros: "The seat was comfortable, and the cabin in First Class was clean"
Cons: "I’m a big guy so using the tray table to eat was very uncomfortable and almost didn’t work at all"

Pros: "The crew was very attentive and friendly."
Cons: "I would have like to leave on time."

Cons: "No entertainment system, tight seats"

Pros: "Nothing"
Cons: "No complementary snacks. Flight delayed for several hours. Customer service personnel not helpful in changing flights"

Pros: "Yes"
Cons: "Dunno"

Pros: "Modern aircraft."
Cons: "Leg room, especially for a 6’3 person in the middle seat."

Cons: "Holding back the departing passengers so those with connections could exit first"

Pros: "Calm no crowd organized and perfect"
Cons: "Umm"

Cons: "My transfer was supposed to be from JFK, but when I arrived a staff told me to take a taxi and go to LaGardia airport. Nobody apologized neither explained why I had to go there. Instead from leaving New York at 5.25 pm the flight was delayed to 8.30 pm. Horrible flight with angry employees"

Cons: "They left my bags behind and told me they weren’t even checked in Worst customer service ever"

Cons: "The seats were small and I’m 5’3"

Pros: "Why do I get asked 3x times if I am ready able to assist with a verbal yes. I get asked at baggage check in, again when I board by gate agent, and then again by flight crew. Is this FAA regulations to ask 3 Times?"
Cons: "Ask me 1 time"

Pros: "The econ plus/premium econ seats were pretty comfy! I wish I had used miles to book first class, as this plane had a dope 1st cabin."
Cons: "Well, pretty much everything but the actual seats. The service was...well, you can't really call it service. Gate staff lied about the status of the plane, updating the boarding time to 10 minutes and then announcing that the plane was still in the hangar. Passengers would have been much happier to hear the truth of a 2h delay so that we could get food/drink. Instead we had 2h worth of promises that the plane was leaving in 10 mins. No effort was made at being nice--no free snacks or whatever would be nice to make people feel cared for. But what's worse was the flight attendants. I don't even feel like getting into it--just suffice to say these are people who should not be working in the service industry. I saw them being rude to a number of people and it made an already bad experience (with the 2h delay) that much worse. It's not that hard to be polite to people. AA should do more to hire caring, kind staff who create happy vibes even through stressful times."

Pros: "Fast check in"
Cons: "Unfriendly airhostesses, I asked fir a blanket as it was freezing but refused to bring me one"

Pros: "The pilot and co-pilot took the time to answer my question about turbulence. They were very friendly. I appreciated that."
Cons: "There is insufficient legroom in coach, especially when the passenger in front of me reclines."

Pros: "We didn't crash"
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."

Cons: "Terrible"

Cons: "They ruined our luggage and grease all over it"

Pros: "AA people are better to talk to and are trying to locate bags but still not successful"
Cons: "Whole experience is nerve racking"

Cons: "Lost money traveling and moving offered to snake up for it."

Cons: "I am STILL in Chicago :("

Cons: "They misplaced my luggage and it did not arrive in Boston"

Pros: "Almost everything. Only the food was lacking. I like their new planes. The outlet at the seat in coach. The magazine options at the seat as well. I did not look at the entertainment so I will not rate that. The crew was professional."
Cons: "Just the food options. Ginger snaps was what was served for food and a beverage. I suppose this is what obtains on most airlines these days but can't I hope for something more like maybe a sandwich? AA has the opportunity to set themselves apart in this area."

Pros: "On time, no problems, free food"
Cons: "3 & 3 configuration"

Pros: "Viaje de regreso a Panamá estuvo mucho más confortable"
Cons: "El avión de ida a Miami, muy básico."

Pros: "Movies, clean, efficient"
Cons: "Paying of my small Checked bag"

Cons: "There was no individual entertainment on board (TV’s, internet, etc)"

Cons: "Ok"

Pros: "We barely made our connecting flight."
Cons: "Flight delayed nearly an hour due to crew not showing up on time. Crew blocked aisle as passengers were boarding. Crew did not assist people who needed to make connecting flights by keeping other passengers from blocking the aisle after landing.. Airline did not seem to care about all the chaos caused by being so late."

Pros: "Friendly staff."

Cons: "The employees treated me poorly"

Pros: "The fly departed on time"

Pros: "Cookie hehehh"

Pros: "Snacks"

Cons: "It really wasn't "On-Time", but you couldn't tell that from the monitors. (I'm sure you like to keep your statistics "clean", but they shouldn't be dishonest.) A TSA? agent had us initially wait in a long incorrect line after we picked up our passport scanner sheets even though we told her we had a tight connection. Afterwards, she moved us along with a few others. That line could have swamped us!"

Cons: "The seats were very uncomfortable"

Pros: "Their service is useless. Processes are in need of a major overhaul. They have become too big for themselves and have not adopted the customer-centric value that prevailing companies have incorporated and are implementing. I predict that they will not be around in the next 10 years if changes are not made."
Cons: "Kayak should be more particular who they partner up with as being more selective will bring more value to your brand."

Pros: "Fast once we were airborne"
Cons: "Delay without explanation, then sitting on tarmac for 40 minutes."

Pros: "Good Airplane"
Cons: "Delays and baggage delayed"

Cons: "No headset for entertainment"

Pros: "The boarding process was easy and the seats were extra comfortable"
Cons: "Nothing"

Pros: "Everything was crew, drinks and the flight was great!"

Pros: "Nothing"

Pros: "I have had the most uncomfortable seat ever. It felt like there was a huge ball under my seat."

Pros: "Nice Jet."
Cons: "During boarding, we were pulled out of the line. The attendant that diverted us did not explain why he diverted us. Our boarding passes were printed by our hotel as were many others that we saw. We went to a desk where another individual started asking question about our life and where we were going. Still, no one thought it was necessary to explain what part of the process or what exactly is going on. The man that diverted us, I'll bet, does not have reasons or any idea why he diverted us. I hate to think that he did it because we were Black Americans."

Pros: "Not one thing"
Cons: "Ancient aircraft Bad food No wifi No chargers Seat won't incline Seats were falling apart"

Pros: "Free upgrade to domestic first class was awesome."
Cons: "Food was meh."

Pros: "The crew was great"

Pros: "Execution of the boarding/ exiting process"
Cons: "A little more space"

Pros: "On time reliable."

Pros: "Prompt, professional, and smooth landing. Very friendly staff"

Cons: "Great flight, boarding in Newark on Saturday, a nightmare getting through long security line."

Cons: "No entertainment or food, the worst plan ride ever"

Pros: "I got what I paid for & that's all I expected ....."

Cons: "I recommend you read the above comments"

Pros: "Cheap one way non stop options"
Cons: "Every bit of it"

Pros: "Good"

Pros: "Timely"
Cons: "Baggage again"

Pros: "everything"
Cons: "wished they had free snacks"

Pros: "I arrived to my destination"
Cons: "We boarded late. Everything is for sale. It's all a business I guess but do you have to bother me when I'm trying to sleep just to ask me if I want to buy a coke? The chairs don't even recline."

Pros: "Same as all the other airlines in my opinion. Just way more afreoadable."

Pros: "Nothing"
Cons: "Everything"

Pros: "I would like cree carry on"
Cons: "There is nO free carry on"

Cons: "Uncomfortable"

Cons: "Soft drinks are not free,"

Cons: "I had no issues"

Pros: "Nothing"
Cons: "All about it"

Pros: "The cheap price."
Cons: "Everything else."

Cons: "No lo vuelvo a usar, el cobro de la maleta es un robo, las demas aerolínea cobran 25 y frontier 40 es demasiado la diferencia y el valor del tk es costoso"

Pros: "Nice"

Cons: "Worst customer service, will not book this airline anymore."

Pros: "Price"

Cons: "late (3 hours) not clear which line to stand in air port baggage prices expensive"

Pros: "over all everything was good"
Cons: "nothing"

Pros: "Price"
Cons: "Seat"

Cons: "I had to pay 2x$45 for my carry on and there was nothing mentioned when I was buying the tickets. I feel robbed an will not fly again with Frontier and will ask my money back."

Cons: "The annoying kids that sat by me.Lol"

Pros: "Nothing"
Cons: "Every thing was expensive.they take money for caring bag???"

Cons: "$45 for carry on"

Pros: "My seating upfront amazing , baggage claim was easy"
Cons: "Nothing"

Pros: "Cheap"

Pros: "Attendants were friendly, plane was clean, and the experience was overall great."
Cons: "It would have been nice if the plane carried wifi or some kind of tv/music option for entertainment."

Cons: "those little tables in the back ofthe seat are ridiculous,REALLY?"

Pros: "I don't like the policy"
Cons: "They service suck I don't think they should be in business"

Pros: "service"

Cons: "They lost my baggage..."

Pros: "Fast and cheap"

Cons: "All was well"

Cons: "Not enough staff in the boarding area to ask about luggage etc"

Pros: "Everyone was very friendly"
Cons: "Cokes, sprites etc should be free"

Pros: "Everything"

Pros: "I like nothing"

Pros: "Nothing"
Cons: "EVERYTHING"

Pros: "Cost"
Cons: "Delayed Boarding"

Cons: "I really wish Frontier provided pillows and blankets for red eyes, that was a long cold ride I had not prepared for!"

Pros: "Boarding was well organized"
Cons: "Stewards totally ignored me for food and beverage service"

Cons: "Frontier is cheap, but I guess this is because they cut corners by not paying people to attend to their check-in kiosk. As a result, fifty or more people were waiting at the check in with no idea whether or not it was the right place or whether someone would eventually come. There were no chairs benches or waiting area---and we were forced to watch while other people were welcomed by their airlines. Also, having to pay for a single carry on seems like overkill to me."

Pros: "Pretty much nothing."
Cons: "It was delayed 2 and a half hours. Bags cost a fortune. It was terribly uncomfortable."